FAQ
Frequently Asked Questions
1. How long does shipping take?
We process orders within 1–3 business days.
Once shipped, delivery typically takes 3–7 business days within the United States.
You will receive a tracking number via email once your order has been dispatched.
2. Do you offer free shipping?
Yes — we offer free US shipping on all orders over $30.
Orders under $30 are charged a standard shipping fee of $3.99.
3. Can I track my order?
Absolutely. Once your order ships, you’ll receive an email with a tracking link so you can follow your delivery in real time.
4. What is your return policy?
We offer a 30-day money-back guarantee.
If you're not satisfied, you can request a return within 30 days of delivery.
Items must be unused and in original packaging.
To start a return, contact us at support@kimanhuy.com.
5. How long do refunds take?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
The refund will be issued to your original payment method.
6. What materials are your products made from?
Our jewelry is crafted from high-quality materials, including:
- 14K gold-plated stainless steel
- Sterling silver (925)
- Hypoallergenic, nickel-free components
Designed to be durable, tarnish-resistant, and safe for sensitive skin.
7. Will the jewelry tarnish or turn my skin green?
No. Our products are designed to be water-resistant and tarnish-resistant when properly cared for.
We recommend avoiding prolonged exposure to harsh chemicals (perfume, chlorine) to maintain shine.
8. Do you ship internationally?
At this time, we only ship within the United States.
9. Can I change or cancel my order?
If your order has not been processed yet, we may be able to update or cancel it.
Please contact us as soon as possible at support@kimanhuy.com.
10. How can I contact customer support?
You can reach us at:
Email: support@kimanhuy.com
Response time: Within 24 hours (Monday–Friday)